Frequently Asked Questions
Get answers to some of the most commonly asked questions. Don’t see what you’re looking for? Reach out to us directly and we’ll answer any questions that you have.
What are your hours of operation?
Showroom
Monday-Friday: 9:00am to 5:00pm
Saturday-Sunday: By appointment only
iRentMontana.com follows the hours of operation to the best of our ability, however due to holidays, events, and other unforeseen circumstances we ask that you call before visiting.
Customer Service
24 hours a day / 7 days a week / 365 days a year
How do I reserve my rentals?
iRentMontana.com requires a 50% deposit to reserve and confirm your order with the total remaining balance to be paid in full 5 days prior to your event date. All payments are considered non-refundable.
Why can’t I delete an item after reserving my rentals?
Once your order has been confirmed we considered these items “reserved” which means that they cannot be rented by another client. While we understand your guest count may change this means that we may have informed other clients that their requested rentals are not available.
Do I need to clean china, flatware, glassware or linens?
We provide the above mentioned items clean, sanitary and ready to use, however we do not expect them to be returned in the same condition. All culinary items must be returned free of debris/excess food and placed in their delivery containers prior to pick-up and/or customer drop-off. Linens must be fully dry upon pick-up and/or return in order to prevent damage and avoid any additional fees.
Do you offer event consultations?
24 hours a day / 7 days a week / 365 days a year
Yes, consultations are available at no additional charge. Please call in advance to setup an appointment. Video consultations are also available.
What are your delivery and pick up hours?
24 hours a day / 7 days a week / 365 days a year, by appointment only
All items being picked-up from our warehouse are required to be transported in an enclosed vehicle and/or trailer (i.e. SUV, box truck, enclosed trailer, etc…)
What are your delivery/ setup/ breakdown fees?
Our production fees are based on several factors including labor, mileage, etc… these fees vary depending on the location of your event and the items being rented. Please email or call our office so that we can provide a custom proposal for your review. This proposal will include all related fees such as delivery and setup.
How do I know if I need a site visit?
iRentMontana.com offers site visits at no additional charge. Since all events are unique we recommend that you call our team to discuss your event needs today.
What am I responsible for?
You are responsible for all rental items from the time they are delivered and/or picked-up until such time that the items are picked-up and or returned. During this time any damage to the equipment for any reason will result in damage/ replacement fees. iRentMontana.com reserves the right to inspect your items for damage up to 48 business hours from the time of pick-up/return.
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